SSG Helps Oklahoma Practice Be More Profitable and Efficient

Lauren Engles, Janelle Lott and Casey Kennedy, Burkhart Account Manager

This Supply Savings Guarantee outlines the perspectives of Lauren Engles and Janelle Lott regarding the positive effects the SSG has had on them and their office. Lauren and Janelle work for Dr. Terry Reavis in Bixby, Oklahoma. Lauren is the office manager/lead assistant. Janelle recently took over the responsibility of ordering supplies when Lauren was on maternity leave.

Dr. Reavis just completed his third quarter working with Casey Kennedy and Burkhart Dental on the Supply Savings Guarantee and the results have been impressive. In the last nine months, the percentage of gross production Dr. Reavis’s office spent on supplies dropped from 5.52% to 4.36%—a savings of more than $15,000.

WHAT WAS IT THAT MADE YOU WANT TO WORK WITH BURKHART?
Lauren: “The Burkhart team came in and did a ‘What a Great Supply Rep Does’ presentation. I was impressed with the presentation and it came at a great time. I was about to go on maternity leave and needed a system of ordering that I could transition to Janelle who would be taking over that responsibility. I was doing most of my ordering from catalogs and thought I was saving money, but I was spending about three hours every Wednesday morning putting an order together.”

Janelle: “I had worked with Burkhart in the past, so I already knew what they could do for our practice. I had a positive experience with them at another office.”

WHAT WAS IT ABOUT THE GUARANTEE THAT ORIGINALLY CAUGHT YOUR ATTENTION?
Lauren: “We like to be as thrifty as possible. Margins are tighter and reimbursement seems to be going down. We are always looking to save wherever we can. We figured with the guarantee, we had nothing to lose by trying it for a year to see what happened.”

WHAT PART OF THE SSG DO YOU FIND MOST VALUABLE TO YOU AND YOUR PRACTICE?
Janelle: “Costs have gone down and it saves us a lot of time. I know Casey is going to take care of the order and I don’t have to worry about it. I don’t have to spend a half day putting an order together like Lauren used to do.”

HOW DOES YOUR BURKHART ACCOUNT MANAGER HELP YOU REACH YOUR GOALS?
Lauren: “Casey does a good job of describing alternate products that offer a better value. He researches products for us and keeps our costs down. I also really like the return policy and process. We feel comfortable trying his recommendations knowing we won’t be stuck with a product if we don’t like it. All of these things help us be more profitable and more efficient.

We also appreciate the free goods. Free goods are really important and we get them quickly.

We recently finished three quarters of doing business with Burkhart and Casey showed us that we have saved more than $15,000.”

HOW HAS THE SSG HELPED YOUR BUSINESS?
Lauren: “Before the SSG, we didn’t feel like we had a reliable service technician who we could depend on. It was frustrating not always knowing how long it would take a service tech to get to our practice. By agreeing to the SSG, we found out we would receive a 25% discount on service, so we gave Burkhart a try and met Tim Williamson. Tim has been great to work with. He knows what he is doing. We can rely on him being here when we are told he will be here. Tim and the Burkhart service team have really helped our business.”

IN WHAT WAYS DOES YOUR BURKHART ACCOUNT MANAGER HELP YOU AND YOUR TEAM?
Janelle: “Casey helps us spend less time ordering. He has helped us be more efficient. He has helped our bottom line. We are a very busy practice and we are growing. I don’t need to worry as much about the supply order, and I can focus on other things that are more productive than ordering.”

WHAT WOULD YOU SAY TO A DOCTOR CONSIDERING THE SSG PROGRAM?
Lauren: “We went into the SSG thinking, ‘We’ll give it a shot. We can’t lose anything.’ I was looking for an ordering system I could transition when I was on maternity leave. The SSG and Casey provided that system. Burkhart has been great to work with and the SSG has gone better than expected. We have saved a lot of money and become more efficient. I would tell other offices considering the SSG to give it a try. You can’t lose.”

Take Home Pay – How You Can Easily Earn Extra Money in Your Pocket

By Shannon Woodburn, Burkhart Account Manager

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Kuna Dental is a fun and energetic practice nestled in the corn fields of Kuna, Idaho. Dr. Doug Croft is a hard working “teddy bear” who put himself through dental school by earning money driving gas tankers to finance his education before starting dental school at the “non-traditional” age of 27. He is extremely involved in the local community and started a very successful practice almost 20 years ago. As his practice expanded, he built a beautiful new building where it could grow. Dr. Dan Haws, an avid cyclist and meticulous dentist practicing in Southern California, relocated his immediate family to be closer to relatives and joined the thriving practice at Kuna Dental in 2014.

Impressed with Burkhart Staff
Dr. Croft wanted to work with Burkhart as his staff was impressed with the people that made up Burkhart. They said that Robert Fogleman was integral in their decision to give Burkhart a try as he provided phenomenal service and they had a great relationship with him as their “fix it” guy. Burkhart Regional Sales Manager Derek Johnson was very thorough, and Kuna Dental decided to do business with these exceptional people.

Significant Savings Achieved Through Supply Saving Guarantee
Dr. Croft likes the Supply Savings Guarantee (SSG) and says, “It’s nice to have the extra money in my pocket…kind of like the cream on the top!” He said money doesn’t make his life spin, but it sure never hurts to have some extra money lying around, and Burkhart has given him that option by the significant savings his office has achieved since starting the SSG Program. He appreciates the fantastic customer service he receives from Burkhart and the fact that they take an interest in his business.

Quarterly Review Identifies Supply Overhead Percentage
His Burkhart Account Manager, Shannon Woodburn, performs a quarterly review to go over his numbers, evaluate what is going well and then make suggestions on what could be even better. This review helps him keep abreast of his supply overhead percentage and how to continuously improve and get it lower. He enjoys the graphs that put a visual on the trends in his practice and shows accountability for what is happening with his supplies.

The goal is to hit a specified percentage and often times the actual results are significantly lower than the established goal percentage that is being aimed for. He also appreciates that saving money never sacrifices quality. Jessica, his dental assistant, is integral in the partnership that ensures they never run out of anything, but also keeps a tight inventory so nothing is overstocked and wasting precious resources by just resting on the shelf for months.

Making Life Easier
Burkhart helps make life easier at Kuna Dental by taking the worry off the doctor’s shoulders regarding supply decisions. He has confidence knowing that his Burkhart Account Manager is looking out for his best interests at all times. This helps to simplify his practice and give him more free time.

Savings Allows Practice Investments That Make Business Profitable
The Supply Savings Guarantee Program has helped to save money. This allows for extra cash flow to invest in the practice on new handpieces or other important equipment that makes the business profitable and keeps it running smoothly.

A Great Team
Jessica has formed a great team with the Burkhart account manager to maintain the perfect level of inventory, swap out products that are more cost-beneficial yet offer the same quality for a better price, and maximize the amount of free products they have access to without compromising their desired products as dental professionals.

Continuing Education Programs Keep Staff Informed
Burkhart continually offers continuing education programs on hot topics and new offerings to keep them informed of the many changing options in the dental world. They work well with the staff and are great problem-solvers by anticipating what the office needs to continue their financial success.

Just Do It
If any dentist is considering the SSG Program, Dr. Croft advises them of the popular slogan to “Just do it!” It’s a better way to eliminate the “heartburn” of trying to plow the road on your own, when you have people with experience who can make your life much easier and free up your time.

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