SSG Helps Oklahoma Practice Be More Profitable and Efficient

Lauren Engles, Janelle Lott and Casey Kennedy, Burkhart Account Manager

This Supply Savings Guarantee outlines the perspectives of Lauren Engles and Janelle Lott regarding the positive effects the SSG has had on them and their office. Lauren and Janelle work for Dr. Terry Reavis in Bixby, Oklahoma. Lauren is the office manager/lead assistant. Janelle recently took over the responsibility of ordering supplies when Lauren was on maternity leave.

Dr. Reavis just completed his third quarter working with Casey Kennedy and Burkhart Dental on the Supply Savings Guarantee and the results have been impressive. In the last nine months, the percentage of gross production Dr. Reavis’s office spent on supplies dropped from 5.52% to 4.36%—a savings of more than $15,000.

WHAT WAS IT THAT MADE YOU WANT TO WORK WITH BURKHART?
Lauren: “The Burkhart team came in and did a ‘What a Great Supply Rep Does’ presentation. I was impressed with the presentation and it came at a great time. I was about to go on maternity leave and needed a system of ordering that I could transition to Janelle who would be taking over that responsibility. I was doing most of my ordering from catalogs and thought I was saving money, but I was spending about three hours every Wednesday morning putting an order together.”

Janelle: “I had worked with Burkhart in the past, so I already knew what they could do for our practice. I had a positive experience with them at another office.”

WHAT WAS IT ABOUT THE GUARANTEE THAT ORIGINALLY CAUGHT YOUR ATTENTION?
Lauren: “We like to be as thrifty as possible. Margins are tighter and reimbursement seems to be going down. We are always looking to save wherever we can. We figured with the guarantee, we had nothing to lose by trying it for a year to see what happened.”

WHAT PART OF THE SSG DO YOU FIND MOST VALUABLE TO YOU AND YOUR PRACTICE?
Janelle: “Costs have gone down and it saves us a lot of time. I know Casey is going to take care of the order and I don’t have to worry about it. I don’t have to spend a half day putting an order together like Lauren used to do.”

HOW DOES YOUR BURKHART ACCOUNT MANAGER HELP YOU REACH YOUR GOALS?
Lauren: “Casey does a good job of describing alternate products that offer a better value. He researches products for us and keeps our costs down. I also really like the return policy and process. We feel comfortable trying his recommendations knowing we won’t be stuck with a product if we don’t like it. All of these things help us be more profitable and more efficient.

We also appreciate the free goods. Free goods are really important and we get them quickly.

We recently finished three quarters of doing business with Burkhart and Casey showed us that we have saved more than $15,000.”

HOW HAS THE SSG HELPED YOUR BUSINESS?
Lauren: “Before the SSG, we didn’t feel like we had a reliable service technician who we could depend on. It was frustrating not always knowing how long it would take a service tech to get to our practice. By agreeing to the SSG, we found out we would receive a 25% discount on service, so we gave Burkhart a try and met Tim Williamson. Tim has been great to work with. He knows what he is doing. We can rely on him being here when we are told he will be here. Tim and the Burkhart service team have really helped our business.”

IN WHAT WAYS DOES YOUR BURKHART ACCOUNT MANAGER HELP YOU AND YOUR TEAM?
Janelle: “Casey helps us spend less time ordering. He has helped us be more efficient. He has helped our bottom line. We are a very busy practice and we are growing. I don’t need to worry as much about the supply order, and I can focus on other things that are more productive than ordering.”

WHAT WOULD YOU SAY TO A DOCTOR CONSIDERING THE SSG PROGRAM?
Lauren: “We went into the SSG thinking, ‘We’ll give it a shot. We can’t lose anything.’ I was looking for an ordering system I could transition when I was on maternity leave. The SSG and Casey provided that system. Burkhart has been great to work with and the SSG has gone better than expected. We have saved a lot of money and become more efficient. I would tell other offices considering the SSG to give it a try. You can’t lose.”

A New Practice Gets Its Footing

BY Lisa Wells and Rick Deming | PHOTO BY Mitchell Goldstein And Lisa Wells

For Dr. Niki Fallah, 2016 and 2017 have been the culmination of tragic loss and eventual healing and joy. It was Dr. Fallah’s father’s dream and dying wish that she establish her own practice and follow in her parents’ footsteps of business ownership. Although Dr. Fallah’s father located the eventual practice site, he passed away before ground was broken. Dr. Fallah struggled with her decision to move forward, but honoring his wishes and legacy became her driving force. In April of 2016 in Millbrae, California, Mills-Peninsula Pediatric Dentistry & Orthodontics was born.

It is a spectacular, timeless, and inviting environment of glass, stainless steel, and curves throughout, melded with calming effects of wall murals of colorful poppies and photos of blue skies and wispy clouds on the ceiling. A plush-covered mushroom patch is in the middle of the open bay for the younger kids to sit and climb on. It is a masterful design and environment for kids of all ages.
Dr. Fallah is a San Francisco Bay Area native. Her parents founded Mills Montessori School, a 200-student school that has been in operation for decades. Dr. Fallah graduated from University of California (Berkeley) for undergrad, USC Dental School, and completed her residency in 2014 at UCSF. She also teaches at the Pediatric Department at UCSF and UOP.

Dr. Fallah grew up around dentists, including her cousin and his wife, Dr. Shawn Taheri and Dr. Roya Naderi, who completed their San Jose office in 2016 with Lisa Wells (Equipment Specialist) and Burkhart, after a fire had decimated their previous office.

Motivation
“I went into dentistry to provide health care while also being able to create a balance in my life,” said Dr. Fallah. “Pediatric dentistry was a passion that evolved once I realized how important it was to develop healthy oral habits, a process that was more likely to happen when patients are younger. I felt that it was important to create a positive experience for my young patients that would stay with them into adulthood. I knew I could make a difference.”

“My dad was the catalyst for opening my practice. He made my mom promise that I would finish honoring him by opening the office—a bitter sweet process. With the passing of my father, each day was a struggle, but with the support of friends and family, I was able to realize his dream.”

Inspiration
Dr. Fallah was “profoundly” inspired by Dr. Dorothy Pang, a pedodontist in San Francisco. “Dorothy Pang is the gold standard of pediatric dentistry. She was one of my instructors and became my mentor. Her 30 years of experience was invaluable to me. I have the utmost respect for her and always look to her. She was a huge influence.”

Dr. Pang had recently built her stunning office, also a Burkhart project, enlisting the renowned Dental Office Project Designer Mitchell Goldstein. Dr. Fallah knew she wanted to fashion her own practice similarly to Dr. Pang’s, including the combination of ortho and pedo that Dr. Pang and husband, Dr. Peter Lee, an orthodontist, had created in their adjoining offices. They helped Dr. Fallah with her plans to ensure there was a great flow, energy, and logic to her practice. “They took the plans home and made red marks all over them, and Mitchell was already in the engineering phase. I knew Dr. Pang would only do the right thing for me—and her changes were made to the plan.”

“Dr. Pang’s office was my inspiration. This was going to be a warm and inviting space where my team would be comfortable with a staff lounge, a spacious front desk area, and their own private bathroom. And, I knew this is how I wanted to spend the rest of my career.”

Team
Dr. Fallah chose “a team who worked extremely well together” including Mitchell Goldstein, Dental Office Project Designer (Design for Health), Eric Schmidt, Designer (Eric Schmidt Interiors), Paul Aboumrad (General Contractor), Silvio Karimi, IT Specialist (Lan Pros Communication) and Burkhart Dental (Lisa Wells, Equipment Specialist, Dave Gayner, Equipment Specialist, and Rick Deming, Account Manager). According to Dr. Fallah, “It was a collaborative process and the end result is an office that is warm, beautiful, and inviting for kids of all ages and their parents. The whole team was really great.”

According to Dr. Fallah, key players included her mom, Mitchell Goldstein, family members, Dr. Pang, and “you guys” (Burkhart). Dr. Fallah wanted to give special thanks to April Rosales (Office Manager), for helping bring her dream office into a reality; to her RDA’s (Maria, Mei, and Mona) who have been with her since the beginning, and helped set up the office; to Dr. Philip Yen for making her anesthesia cases seamless and successful; and, to her ortho team, Dr. Sona Bekmezian and Seerat Singh (RDA) for establishing and maintaining a fully functioning orthodontic practice within the office.

Office Layout & Design
“I knew Mitchell Goldstein (Design for Health) was the only architect I would work with. It was a time-consuming process with several visits to Mitchell’s office. He was extremely detailed and did not cut any corners. Mitchell respected the rules and policies of the city—and everything went smoothly.”

“Eric Schmidt, Designer (Eric Schmidt Interiors) provided great perspective and I chose all the finishes and colors for the final product.”

Tim Shadle, Burkhart Office Planner/Drafter, in collaboration with Lisa Wells, Equipment Specialist, provided all technical specifications for the dental equipment for the 2,500-sq. ft. space.

Construction Process
“Paul Aboumrad (General Contractor), is a well-run contractor and was a huge, huge component of the office. There was not one issue, not one problem.”

Equipment
Dr. Fallah visited two California Dental Association shows to narrow down her equipment choices, in conjunction with Lisa Wells and the Burkhart team. Check out the sidebar on the previous page for her specific equipment choices.

On her decision to go with a Vatech pan/ceph, Dr. Fallah stated, “I was not a follower. I made a decision that was right for me. Vatech is so user-friendly and Scott Jovich (Vatech Rep) makes himself available and is so helpful. And, the Nomad was a very good decision. The team is comfortable using it and it has worked out so well.”

Installation
Regarding the installation, Dr. Fallah said, “You guys have been awesome. Newton Fong (Lead Technician, Burkhart Dental) is great to work with and so patient. He would always call and leave me a voicemail of progress made. Every Burkhart Service Technician is very nice and very professional.”

Advice
When we asked Dr. Fallah if she had any advice for doctors opening their first practice, she said, “Take your time, do your homework, and be patient with the process. Make decisions slowly and in an organized way. Hire a good team, an experienced team, who has your best interest at heart. If you try and cut corners, you pay the price later.”

Conclusion
Since opening her practice in April, 2016, Dr. Fallah has had some incredible experiences, including her engagement to Dr. Amir Schricker, a specialized cardiologist, who lives in San Diego. Dr. Fallah’s fiancé secretly arranged for a professional paparazzi photographer to capture the marriage proposal on a park bench in Manhattan’s Central Park. A social media frenzy followed with one of the photos used as the jewelry store’s central advertising piece.

Dr. Fallah said it has been a wild year, personally and professionally—following a couple of painful years with the passing of her beloved father.

When asked what was on the horizon for her, she said, “Amir and I will have our wedding at the historic Bently Reserve in the Financial District of San Francisco. As a tribute to her mentor, Dorothy Pang, Dr. Fallah said, “I hired the ‘Dr. Pang’ of wedding planners.” And, in a spiritual sense, Dr. Fallah said of her fiancé, “My father sent him!”

We Can Do It! – Your Dental Assistant and CAD/CAM: A Powerful Combination

By Jennifer Blackburn, Practice Consultant, Burkhart Practice Support Team

The introduction of chairside CAD/CAM dentistry has expanded opportunities for the dental assistant and the dental practice as a whole.

Using digital technology, dental assistants now have a more vital role in all phases of the restorative process. They have the capability to streamline the schedule, free the doctor up to accommodate mid-appointment hygiene checks, increase production, and decrease overhead costs – all the while, increasing their involvement and job satisfaction.

Streamline the Schedule
Through the use of digital technology, the doctor and assistant are able to take advantage of breaks within each appointment to provide higher production treatment in both restorative ops by staggering the schedule. It also maximizes the patient experience and efficiencies and supports timing of hygiene evaluations to occur mid-appointment.

Imagine a schedule like the one to the right. The first patient arrives at 8:00 a.m. for a same-visit crown restoration. Anesthetic is administered, the assistant scans the opposing arch, captures the bite and selects the shade. By this time, the patient is numb and the doctor can prep the tooth.

It is now 8:30 a.m. and patient No. 2 arrives. The patient is seated and topical is placed while the doctor performs the exam on the patient in the hygiene room.

The assistant, after placing topical anesthetic, returns to the 8 a.m. patient to design* the crown restoration. This replaces the final impression and bite registration, saving the doctor time and the cost of impression materials.

It is now 8:45 a.m. and the doctor returns to approve the design and the assistant initiates milling while they begin the same process with patient No. 2.

Accommodate Mid-Appointment Hygiene Checks
Greater case acceptance results from the patient having time to process treatment recommendations and ask questions if necessary. By performing the hygiene exam mid-appointment, the patient has time to consider the treatment discussed and the hygienist has time to support the doctor’s recommendations. In addition, the front office now has time to prepare a financial plan for a smooth transition at the end of the appointment.

Increase Production
Having the assistant take on a larger role frees the doctor to do more productive and clinically intense procedures, in addition to treating another patient, consulting, or a hygiene check, without sacrificing precious time during the day.

Decrease Overhead
A dental assistant capturing images for orthodontic or restorative care procedures removes or limits the expense of impression trays, impression materials, temporary crown materials, lab fees and packing and shipping costs.

Increase Job Satisfaction
Empowering the dental assistant to more fully participate in all aspects of care provided by the practice leads to higher job satisfaction, increased motivation, improved employee retention and better patient care.

For more information about scheduling efficiencies, please reach out to the Burkhart Practice Support Team to request our Zone Scheduling Template. If you’d like more information about the bottom line impact of adding digital impressions to your practice, see page 6.

Balance, Trade-offs, Quality of Life and Debt

By Sam Martin, MBA(tax), CFP®, CPA

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Financial folks tend to be investment-centric. Those who have been following my articles in Catalyst know there is much more to a well-thought financial plan than just investments. The purpose of a comprehensive financial plan is to achieve your long-term financial goals and also to protect who and what you care most about along the way. But even that statement fails to embrace balance and quality of life.

Quality of Life Planning
Part of planning is to make certain you are also achieving quality of life, both long-term and along the way. Mitch Anthony, author of The New Retirementality, might argue that by checking off portions of your “bucket” list while you are younger, healthier, and perhaps with the kids still at home, can be beneficial. If you then extend your work career past “normal” retirement age to offset the earlier lifestyle spending, it can be a better way to go. I find that 80 percent of my pre-retirement clients neither see themselves retiring in full nor continuing to work as hard or as much as they are currently.

Finding a glide path for post full-time dentistry and pre full-time retirement is highly desired by many. Many are not ready to give up dentistry, but are ready to give up some or all of the management reins. Or they want flexibility for longer and more frequent getaways, lower stress, less work, but still want to be financially and professionally rewarded.

Those With a Plan Have Better Results than Those Who Don’t
We know those with a “plan” will have better results than those who do not. But even with a plan in place, we know those who have a system for monitoring and adjusting the plan will do better than those who do not monitor and maintain it. So you are not only much more likely to achieve your long-term goals with a plan and a system to maintain it, you are also more likely to address and improve your quality of life along the way. Your plan can and should cover quality of life goals. After all, the finances you accumulate toward your eventual retirement only represent a tool—a tool to help you live the life you desire to live.

Understanding Trade-offs
You may have thought about this—but every action we take represents a trade-off. I cannot be here and be there at the same time. This is easy to apply to financial decisions: more house means less of something else. More private school means less of something else, more car(s) represent less vacations, more vacations means less savings. If you attempted to analyze each and every decision and its trade-offs, you would likely end up mad as a hatter. But, by putting your goals in writing and ranking your priorities, you create a tool through which you can screen a financial decision.

Is this consistent with your goals and priorities—yes or no?
1. Establish your goals and concerns in writing
2. Prioritize your goals and concerns—this is crucial to future decision making
3. Marshall your assets and debts, both personal and professional
4. Prepare a current budget—how much do you spend on various categories?
5. Make a comprehensive tax plan to determine if you could be holding on to more of your hard-earned income
6. Determine what level of monthly/annual savings will achieve your long-term financial goals
7. Decide if your current income/cash flow will handle your budget and savings plan. If yes, implement; if not, see #8
8. Determine what adjustments can be made. Can you lower costs in certain areas? Which categories are mandatory, which are highly important to you and your spouse and which are perhaps not?
9. Determine if a few proactive changes in the practice could help increase cash flow and meet the budget and savings goal
10. Get all of this in writing

Peace of Mind
OK, so a higher probability of good results happens if we plan, monitor and adjust as we go. What else do you have for me? Well, how about an ever-increasing peace of mind regarding all things financial for you and your spouse? If you knew you had a good plan, one you could be successful in carrying out, that achieved your long-term financial goals, addressed risk management, tax planning, wealth transfer and estate planning and any other major goals you may have, and if you perhaps once or twice a year reviewed your plan and updated it as appropriate and that process generally showed you were making good progress in all areas, might you sleep better and worry less?

Peace of Mind Improves Quality of Life
Another important element of a well-thought comprehensive financial plan is to provide peace of mind, which in turn improves your quality of life. And quality of life is what “it” is really all about. It just so happens that to have a certain level of income and assets makes it possible to maintain a good quality of life. Face it. When we are all old, a great deal of quality of life will be based on our ability to maintain our dignity and independence. That should certainly be part of the plan.

Focus on Having a Great Time
What we should focus on, perhaps, are family and friend get-togethers, vacations, relationships with our friends, spouses, kids and the rest of our families. Focus on having a great time however you define that. Getting away from the operatory for a bit, renewing, and recharging—it’s all good. It’s even better when you have initially identified your financial issues and ultimately eliminate them. Planning and monitoring for both your practice and personal finances can help free your mind to better enjoy life.

Good Debt, Bad Debt and No Debt
I am certain that utilizing debt wisely in the purchase or start-up of your practice is essential and a “good thing.” It is also good for your home, as long as the home is consistent with your plan (meaning you are living below your means). If you have the opportunity and the inclination to own your own dental building (or part thereof), that is also a great reason to utilize debt (wisely). Beyond that, debt is a quality of life killer. And even the “good debt” I mention above can be a killer if it is not undertaken and managed wisely. At some point, you are not only going to “want” to be debt-free, you are going to “need” to be debt-free.

Dentists run a rather high risk of disability. So you may want to practice until age 65 or beyond, but there is a significant chance you may not be able to practice that long. It may be prudent to base your plan on practicing to a younger age at which point, if healthy, you have the flexibility to continue full-time work or part-time work, or pursue other interests. But the debt must be retired, and I can guarantee you, the happiest dentists I know are in their 50’s and debt-free. They look forward to going to work because they no longer have to go to work.

Working Your Fingers to the Bone is Not a Good Plan
Now, working your fingers to the bone and having no fun just so you might retire at say age 58 is not a good plan in my opinion. You might turn 57 and 11 months and be run over by a bus (it’s always a bus). Not a good plan. You have to make certain you are having some fun along the way. So, what’s the point here? The point is you need to be very smart and think long-term when you contemplate even “good” debt.

Don’t Bite Off More Than You Can Chew
You need to make sure you can easily produce enough to service the debts in your life and still have the time and wherewithal to fund your retirement portfolio, take your friend or spouse and kids on vacation, and exercise. Don’t bite off more than you can chew—especially when it comes to personal assets such as your home. Think long and hard about the wisdom of owning a vacation home or rental properties. I know a lot of dentists with relatively high net worth who are “real estate poor” and it should come as no surprise that many have struggled and continue to struggle with the aftermath of owning highly leveraged real estate when the real estate bubble burst eight years ago.

Potential Quality of Life Killer
Investing in the purchase of a practice is almost always a good use of debt—again if you use it wisely. Yes, a larger practice can generate a higher income—but there are other costs than just paying the bank back. Those include the pace of dentistry, the number of staff you have to manage and simply more of everything that is required to effectively manage a dental practice. For some, this is no hurdle. For others, it can be a quality of life killer. So be deliberate in thinking through the practice you purchase or start and how you intend to build it over time.

Walk Out of the Office With Very Few Worries
I work with a number of very successful dentists, some of whom operate very large and profitable practices. And, where that is a good personality match—I say more power to them. However, as I age myself, I look at some of my slightly quieter clients who tightly manage a medium-sized practice, are plenty profitable (enough to be in the top 1%-2% of US households), work 3 to 3 ½ days of clinical dentistry with a half day for administration and walk out of the office with everything done and very few worries. These same dentists tend to also be the type to have everything paid off by their early 50’s or even younger—and although they targeted paying down their debts, they balanced the process so they were also making a healthy contribution to the long-term investment portfolio along the way.

Don’t Sabotage Your Quality of Life
I think some of the most successful among us sabotage, to one degree or another, our quality of life by not having a plan and generally sticking to it. When you consider significant decisions or even some of the smaller financial decisions in the context of how they match up with your plan, you will tend to stay the course. Without a plan, we tend to make willy-nilly decisions and not think about the long-term implications. Or as I think Yogi Berra put it, “You’ve got to be very careful if you don’t know where you’re going, because you might not get there.”

Sam Martin is Director of Wealth Management Services and Advanced Tax Planning for the Dental Group, LLC / Martin Boyle PLLC / Dental Wealth Advisors, LLC, a CPA, practice advisory, financial planning and wealth management services group exclusively serving dentists and their practices. Sam is a Certified Public Accountant (CPA), a Certified Financial Planner (CFP), and holds a master’s degree in federal income taxation. Located in Kirkland, Washington, Sam can be reached at 425.216.1612 or Sam@cpa4dds.com.

Thanks For Asking

By: Kathy Edwards, RDH, Margaret Boyce-Cooley and Dana Morano of the Practice Support Team

Burkhart’s Practice Support Team provides support to doctors by answering hundreds of questions that come in through our toll-free number and email. It is our pleasure to provide answers and resources—at no fee—to all of our Burkhart clients. Consider it a value-added service from Burkhart. We’ve compiled the most frequently asked questions and shared some insight on those here.

How do we appropriately use the ADA’s newly approved scaling code, D4346, which went into effect January 1, 2017?
The new scaling code will provide an alternative to D1110 for patients exhibiting inflammation in the absence of attachment loss. The CDT defines this as “scaling in presence of generalized moderate or severe gingival inflammation—full mouth, after oral evaluation. The removal of plaque, calculus and stains from supra- and sub-gingival tooth surfaces when there is generalized moderate or severe gingival inflammation in the absence of periodontitis. It is indicated for patients who have swollen, inflamed gingiva, generalized suprabony pockets, and moderate to severe bleeding on probing. It should not be reported in conjunction with prophylaxis, scaling and root planning, or debridement procedures.”

This ADA easy-to-understand flow chart can be used to help guide practitioners in selecting the appropriate code for their patients’ care:

Why was a new scaling code added to the CDT code?
Previous CDT codes did not address therapeutic treatment for patients with generalized, moderate to severe gingival inflammation. D4346 fills this gap. It is the ADA’s objective to provide a code that will result in more accurate documentation and reporting by eliminating “undercoding” as a D1110 (prophy) and “overcoding” as scaling and root planning. It will also help to eliminate the use of D4999 as this code requires a narrative and inhibits auto adjudication.

Additional information, including commonly asked questions and answers regarding D4346, can be accessed by emailing the Practice Support Team (practicesupportteam@burkhartdental.com) or on the ADA’s website, http://www.ada.org.

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Serving At-Risk and Homeless in Oklahoma City for Nearly 100 Years

BY SAM GOODRICH | PHOTOS BY ADAM MURPHY

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For nearly 100 years, Neighborhood Services Organization (NSO) has served the at-risk and homeless of the Oklahoma City community. Founded in 1920 by Methodist women, the organization’s original focus was on one specific neighborhood in south Oklahoma City. The founders sought to make a positive difference in the lives of impoverished, post-WWI families in the Riverside neighborhood where many immigrant families lived.

Housing & Skills to Transform Lives
Over the past 97 years, NSO has greatly increased its reach and scope. The program now provides housing solutions and teaches skills to transform the lives of thousands throughout the Oklahoma
City area. Programs include:

  • Transitional housing for those who need help gaining independence, such as women escaping domestic violence and homeless young men who have aged out of foster care
  • Permanent, supportive housing for homeless adults with mental illness who would otherwise be living on the streets
  • Rental assistance programs to help prevent families from becoming homeless
  • A women, infants and children (WIC) clinic that provides supplemental nutrition and education to women who are pregnant and children up to age five
  • A low-cost, general dental clinic to the uninsured

NSO also has a new dental clinic offering affordable, general dental care to the low-income and uninsured. Up until 2011, NSO and the dental clinic had been housed in a building that was more than 90 years old. Although the old building presented challenges, NSO did not have immediate plans to move.

But in 2011, the building began having structural problems. An inspection determined the building was no longer safe and had to be condemned. NSO had two weeks to be out of the building which presented incredible challenges.

Burkhart Service Techs Moved Equipment in Two Weeks
When it came to the dental clinic, Burkhart Dental’s service technicians stepped up and were able to get the equipment out of the old, multi-story building and operating in a temporary facility in just two weeks. Laura Gutierrez, the dental clinic manager, said that moving the clinic to a temporary facility in that short time would have been impossible without the help of the Burkhart team.

NSO Raises $3.1 Million in Capital Campaign
But the temporary dental clinic was just that—a temporary clinic. NSO needed a permanent home for all its programs. In 2011, for the first time in its history, the organization began its first capital campaign to raise an ambitious $3.1 million. After four years of fundraising and hundreds of donations, NSO was able to reach its goal. Now the old building could be torn down and a new, state-of-the-art facility built in its place to house administrative offices, conference rooms and the dental clinic.

Burkhart Staff Helps with Design and Equipment Options
Burkhart Equipment Specialist, Russ Cornelius, was instrumental in helping design the new dental clinic. Russ worked alongside the architect to fine-tune the details of the space and walked the staff through all their equipment options. The fact that Burkhart offers equipment from many manufacturers was very appealing to NSO staff and enabled them to strike the perfect balance of quality, aesthetics, and efficiency.

Before the new clinic opened, NSO purchased a dental chair and delivery unit from Pelton & Crane that the staff was very happy with. So the plan was to fill the new clinic with operatories with the same chairs and delivery units.burkhart-209

A-dec and Midmark  Cabinetry Fit NSO’s Needs
For cabinetry, A-dec had the configuration with its 12 o’clock and side cabinets that best fit NSO’s needs. LED lights from A-dec and a versatile monitor mount from ICW rounded out the rooms. Midmark Artizan cabinets were custom-designed for the sterilization area.burkhart-213burkhart-222

Gendex X-Ray Technology Provides High-Quality Diagnostic Care
The lab at NSO is bigger than most in-office labs and was furnished with Midmark Integra lab cabinetry and a Handler fume hood. To provide high-quality diagnostic care, NSO chose the Gendex GXDP 300 and Expert DC for its x-ray technology.burkhart-211

Durability and Efficiency
Improves Patient Satisfaction
After moving in, staff members wondered how they ever got along without such beautiful and functional equipment. Several mentioned that durability and efficiency have made great improvements to their workflow and to patient satisfaction. Dental Clinic Manager Laura Gutierrez says that the look, feel and quality of the clinic gives patients confidence they are receiving the best care available regardless of their financial situation. She adds that as donors tour the facility, they frequently comment the clinic is much nicer than anticipated.

Quality of Facility Increases Referrals
The quality and central location of the facility has increased referrals from other organizations such as the City Rescue Mission and drug and alcohol rehabilitation facilities. NSO’s ability to partner with other organizations has increased due to its new facility, resulting in more patients receiving the quality care they need.burkhart-203

Invaluable Dental Director
Serves for 25+ Years
An invaluable part of the NSO dental clinic is Dental Director Alan McDonald, DDS. Dr. McDonald has dedicated a good portion of his career to NSO. Nobody knows exactly how long Dr. McDonald has been there because he started before any human resource records were kept, but he has served for more than 25 years.

Burkhart Account Manager Another Key to Success
Burkhart’s account manager in Oklahoma City, Chris Luksa, is another important piece to the success of NSO’s dental clinic. According to Laura, in her 14 years at NSO, Chris has been the only dental representative who consistently goes “above and beyond.” Before Chris, she didn’t even know who her rep was. Now she says, “He is always there to help and has been so good to us.” She appreciates that he is always looking for potential donations for NSO. He has even helped facilitate in-kind donations from his other Burkhart customers.

NSO Touches 72,000 Lives in 2015
Stacey Ninness has served as NSO’s president and CEO for eleven years. She has led the organization through challenging and rewarding times. Under her leadership, NSO is reaching more patients. In 2015, NSO touched the lives of over 72,000 individuals through its many programs.

NSO Succeeding One Person at a Time
One dental clinic patient in particular is ecstatic about the care at the clinic. “Do you know what it feels like not to have a smile? When the majority of your teeth are missing, especially in the front, you have no smile. Thanks to Dr. McDonald and his staff, I now have a smile—a beautiful, natural smile. And I have the self-esteem that goes along with it.”

Neighborhood Service Organization’s mission is to transform lives and encourage independence through safe, healthy homes, dental care and nutrition. It is succeeding at this mission one person at a time.

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