SSG Helps Oklahoma Practice Be More Profitable and Efficient

Lauren Engles, Janelle Lott and Casey Kennedy, Burkhart Account Manager

This Supply Savings Guarantee outlines the perspectives of Lauren Engles and Janelle Lott regarding the positive effects the SSG has had on them and their office. Lauren and Janelle work for Dr. Terry Reavis in Bixby, Oklahoma. Lauren is the office manager/lead assistant. Janelle recently took over the responsibility of ordering supplies when Lauren was on maternity leave.

Dr. Reavis just completed his third quarter working with Casey Kennedy and Burkhart Dental on the Supply Savings Guarantee and the results have been impressive. In the last nine months, the percentage of gross production Dr. Reavis’s office spent on supplies dropped from 5.52% to 4.36%—a savings of more than $15,000.

WHAT WAS IT THAT MADE YOU WANT TO WORK WITH BURKHART?
Lauren: “The Burkhart team came in and did a ‘What a Great Supply Rep Does’ presentation. I was impressed with the presentation and it came at a great time. I was about to go on maternity leave and needed a system of ordering that I could transition to Janelle who would be taking over that responsibility. I was doing most of my ordering from catalogs and thought I was saving money, but I was spending about three hours every Wednesday morning putting an order together.”

Janelle: “I had worked with Burkhart in the past, so I already knew what they could do for our practice. I had a positive experience with them at another office.”

WHAT WAS IT ABOUT THE GUARANTEE THAT ORIGINALLY CAUGHT YOUR ATTENTION?
Lauren: “We like to be as thrifty as possible. Margins are tighter and reimbursement seems to be going down. We are always looking to save wherever we can. We figured with the guarantee, we had nothing to lose by trying it for a year to see what happened.”

WHAT PART OF THE SSG DO YOU FIND MOST VALUABLE TO YOU AND YOUR PRACTICE?
Janelle: “Costs have gone down and it saves us a lot of time. I know Casey is going to take care of the order and I don’t have to worry about it. I don’t have to spend a half day putting an order together like Lauren used to do.”

HOW DOES YOUR BURKHART ACCOUNT MANAGER HELP YOU REACH YOUR GOALS?
Lauren: “Casey does a good job of describing alternate products that offer a better value. He researches products for us and keeps our costs down. I also really like the return policy and process. We feel comfortable trying his recommendations knowing we won’t be stuck with a product if we don’t like it. All of these things help us be more profitable and more efficient.

We also appreciate the free goods. Free goods are really important and we get them quickly.

We recently finished three quarters of doing business with Burkhart and Casey showed us that we have saved more than $15,000.”

HOW HAS THE SSG HELPED YOUR BUSINESS?
Lauren: “Before the SSG, we didn’t feel like we had a reliable service technician who we could depend on. It was frustrating not always knowing how long it would take a service tech to get to our practice. By agreeing to the SSG, we found out we would receive a 25% discount on service, so we gave Burkhart a try and met Tim Williamson. Tim has been great to work with. He knows what he is doing. We can rely on him being here when we are told he will be here. Tim and the Burkhart service team have really helped our business.”

IN WHAT WAYS DOES YOUR BURKHART ACCOUNT MANAGER HELP YOU AND YOUR TEAM?
Janelle: “Casey helps us spend less time ordering. He has helped us be more efficient. He has helped our bottom line. We are a very busy practice and we are growing. I don’t need to worry as much about the supply order, and I can focus on other things that are more productive than ordering.”

WHAT WOULD YOU SAY TO A DOCTOR CONSIDERING THE SSG PROGRAM?
Lauren: “We went into the SSG thinking, ‘We’ll give it a shot. We can’t lose anything.’ I was looking for an ordering system I could transition when I was on maternity leave. The SSG and Casey provided that system. Burkhart has been great to work with and the SSG has gone better than expected. We have saved a lot of money and become more efficient. I would tell other offices considering the SSG to give it a try. You can’t lose.”

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